Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by YURparts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a YURparts brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from YURparts, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that YURparts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. YURparts takes great pride in having you as a customer and we will ensure your privacy as a customer. YURparts does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

yurparts.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

YURparts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

YURparts reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at YURparts, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to yurparts@gmail.com.

We are confident that your visit to YURparts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at Email for Fast Response.


Shipping & Returns

Q: What shipping options are available?

All orders have Free Ground Shipping in the continental USA (AK & HI are extra charges). All online orders will be shipped through various carriers, based on the size and weight of the product. We do not ship to P.O. boxes. We do offer expedited shipping upon checkout for extra cost, and free 2-3 day shipping on all items as a paid Turbo Member.

Q: Do you ship outside of the USA?

We do not ship outside of the USA at this time. This will be an option shortly.

Q: Do you ship to Alaska and Hawaii?

Yes..of course, the cart will calculate your S/H or you can contact us for special attention to your order. Sometimes these orders do take special attention, please do not hesitate to contact us.

Q: What could cause a shipping delay?

Weather most of the time, but sometimes an item is out of stock or on back order. When this happens we will contact you with an ETA or a full refund. Shipping delays can also occur when the wrong address or zip code is submitted for the shipping address when you checkout. If any concerns arise, please contact us.

Q: Is there a cost on returns?

If an item needs to be returned the shipping fees are the customer's responsibility. There may be a 20% re-stock fee if the item is opened, and or not in the original box. This is important. If you are un-sure about a return, please contact us first.


FAQ

Q: Where are you located?

Our main office is located in beautiful Southern California, but we have several shipping warehouses across the USA to help expedite your order. Most carriers deliver your order in 2-5 business days.

Q: When will my order arrive?

Most orders are shipped in 12-48 hours with tracking sent to your account. The product details page will have an "availability" note, which can help you gauge the shipping time. Any delays are instantly emailed to you with an ETA of delivery. If this item is out of stock, we will probably refund your account in full, unless you choose to wait for the item to come back in stock.

Q: What is your return policy?

YURparts has a NO HASSLE return policy. You can return any un-opened item 30 days from the purchase date. It must be un-opened in original manufacturer box. No exceptions. There will be a minimum 20% re-stock fee if the item is used/damaged or not in the original box. Any questions about this policy, please contact us.

Q: What is Turbo Membership?

This is an exclusive paid membership through YURparts that entitles you to the best prices and free 2-3 day air shipping on 1000's of products in the store. There is an annual membership price to be included as a Turbo member and receive the exclusive benefits.

Click Here to get more details.

Q: Is there a warranty on parts?

Yes, almost all parts we carry, have a direct manufacturer warranty. Please read the manufacturers warranty directly on there website to see what is covered. Please sign-up for the manufacturer warranty after you purchase the product. This will be vital when trying to file a warranty claim if needed. YURparts is here to help on warranty claims when you purchase from us, if the manufacturer needs proof of purchase.

Q: Does YURparts have social media accounts?

Yes, absolutely. We want to make it obvious that you.. the customer is #1. We offer a transparency no other aftermarket business will give. Just sign-up to our social media accounts to see the inside look at YURparts.